Support
Need help? Pick the situation below that matches yours.
Contact
- Email: [email protected]
- We typically reply within one business day, U.S. Central Time.
- For in-app bug reports, use Settings → Support → Report a problem — the diagnostic report it generates speeds the fix considerably.
Common questions
My subscription / Armory access
- I bought Armory but it’s not unlocked on my other iPhone. Open Settings → Subscription → Restore purchases. As long as you’re signed into the same Apple ID, the purchase will re-bind.
- I want to cancel. Open Settings → Subscription → Manage subscription — that opens iOS Settings → Subscriptions where you can cancel. Cancellation takes effect at the end of the current billing period; you keep Armory features until then.
- I need a refund. Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and select the BrassKeep transaction.
Account
- I want to sign out. Open your Profile (the profile icon at the top-right of the Home tab), then tap Sign Out under Account. Your local data stays on this device.
- I want to delete my account. Open your Profile (the profile icon at the top-right of the Home tab) and tap Delete Account at the bottom. This is irreversible: your server-side data is fully erased within 30 days. Local data on the device is wiped immediately.
- I lost access to my email / Apple ID. Restore access to your Apple ID first via appleid.apple.com, then sign in to BrassKeep normally.
Data
- I want to export my data. Settings → Storage → Export data produces CSV files of your firearms, sessions, ammo, permits, and maintenance log.
- A session I logged disappeared. Pull to refresh on the Log tab. If you’re on Armory and the run is on another device, that pull will bring it down.
Sign-in problems
- The email code never arrives. Check your spam folder. The code is valid for 10 minutes. Tap “Resend” if it’s stale. Make sure the email address didn’t get auto-corrected.
- Sign in with Apple loops back to the sign-in screen. Force-quit the app (swipe up from the bottom) and re-open. If that doesn’t fix it, sign out of your Apple ID in iOS Settings, then back in, and try again.
Social
- My friend code isn’t being recognized. Friend codes are case-sensitive and have a leading letter prefix. Re-check the code in Social → “Your add code.” Codes scanned from QR are exact; codes typed manually need to be exact too.
- I want to remove a friend. Tap the friend in your Friends list, then “Remove friend.”
AI target analysis
- My free analysis won’t work. Free tier includes one AI analysis per calendar month. The counter resets on the 1st of each month at midnight local time.
- The analysis came back wrong. AI analyses are a starting point, not a final verdict. If it’s consistently off on your targets, send us the photo via Report a Problem and we’ll investigate.
General
- The app crashed. It happens. iOS sends crash reports to us automatically through Apple’s diagnostic pipeline; we look at them. If the crash blocked you from doing something specific, use Report a Problem so we can prioritize.
Privacy / Terms
About
BrassKeep is published by BrassOps LLC, a U.S.-registered limited liability company.