Support

Need help? Pick the situation below that matches yours.

Contact

Email: [email protected]
We typically reply within one business day, U.S. Central Time.
For in-app bug reports, use Settings → Support → Report a problem — the diagnostic report it generates speeds the fix considerably.

I bought Armory but it’s not unlocked on my other iPhone. Open Settings → Subscription → Restore purchases. As long as you’re signed into the same Apple ID, the purchase will re-bind.
I want to cancel. Open Settings → Subscription → Manage subscription — that opens iOS Settings → Subscriptions where you can cancel. Cancellation takes effect at the end of the current billing period; you keep Armory features until then.
I need a refund. Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com and select the BrassKeep transaction.

I want to sign out. Open your Profile (the profile icon at the top-right of the Home tab), then tap Sign Out under Account. Your local data stays on this device.
I want to delete my account. Open your Profile (the profile icon at the top-right of the Home tab) and tap Delete Account at the bottom. This is irreversible: your server-side data is fully erased within 30 days. Local data on the device is wiped immediately.
I lost access to my email / Apple ID. Restore access to your Apple ID first via appleid.apple.com, then sign in to BrassKeep normally.

I want to export my data. Settings → Storage → Export data produces CSV files of your firearms, sessions, ammo, permits, and maintenance log.
A session I logged disappeared. Pull to refresh on the Log tab. If you’re on Armory and the run is on another device, that pull will bring it down.

The email code never arrives. Check your spam folder. The code is valid for 10 minutes. Tap “Resend” if it’s stale. Make sure the email address didn’t get auto-corrected.
Sign in with Apple loops back to the sign-in screen. Force-quit the app (swipe up from the bottom) and re-open. If that doesn’t fix it, sign out of your Apple ID in iOS Settings, then back in, and try again.

My friend code isn’t being recognized. Friend codes are case-sensitive and have a leading letter prefix. Re-check the code in Social → “Your add code.” Codes scanned from QR are exact; codes typed manually need to be exact too.
I want to remove a friend. Tap the friend in your Friends list, then “Remove friend.”

My free analysis won’t work. Free tier includes one AI analysis per calendar month. The counter resets on the 1st of each month at midnight local time.
The analysis came back wrong. AI analyses are a starting point, not a final verdict. If it’s consistently off on your targets, send us the photo via Report a Problem and we’ll investigate.

The app crashed. It happens. iOS sends crash reports to us automatically through Apple’s diagnostic pipeline; we look at them. If the crash blocked you from doing something specific, use Report a Problem so we can prioritize.

BrassKeep is published by BrassOps LLC, a U.S.-registered limited liability company.